Our Service Specialties Oriental and Area Rug Cleaning Our area rug cleaners are especially trained to assure our customers the highest quality standards in the carpet and rug cleaning industry. Area rugs are cleaned in our cleansing plant. The rugs are washed, rinsed and hung to dry in our specially designed temperature and humidity controlled dry room. After the rugs are dried, they are inspected.

How do I know if my rug needs cleaning?

There are four ways to check for dirt in your rug. First, lift the corner of the rug and slap the back of it with your hand. If dirt comes out, it needs cleaning. Second, dampen a white towel and wipe it across the surface of the rug. If the towel gets soiled, the rug needs cleaning. Next, pull the pile fibers apart and examine the foundation. If there is dirt in the warp and weft threads, the rug needs cleaning. Lastly, you see the family pets, Zippy or Ming, christen the rug. It needs cleaning because that was probably not the first time; they just hadn’t got caught yet!

How often should I get my rug or carpet cleaned?

It really depends on the number of people in your household, pets, lifestyle and location. However 1-3 years is generally satisfactory.

Why should I choose Nick’s to clean my rugs and carpets?

We are a reputable company with memberships in the Chamber of Commerce and the Better Business Bureau. We are also active in several trade organizations, such as the Professional Cleaners Association (PCA) and The Flooring Network. We also have 54 years of experience as a business that specializes in customer service and have turned a good number of our customers into lifetime customers. I know most of my customers on a first name basis. You don’t see that much anymore. Repeat business is our middle name.

What happens if I spill something on my rug or carpet?  

A spot or a spill must receive immediate attention to prevent staining. The first step is to blot up as much of the spill as possible. Do not use household carpet cleaners. You can use club soda or diluted baby shampoo to help remove a spot. If the spot remains, call us. I also sell several of the cleaning products that we use and trust.

What types of rugs do you clean?

We clean all types of rugs: hand woven Orientals, machine woven, braided rugs, dhurries, kilims, flat weaves, Navahos and broadloom carpets. We specialize in cleaning wool rugs. We also specialize in cleaning wall to wall carpet in your home or office.

What is your payment policy?

We take personal checks, Mastercard, Visa, Discover and American Express cards. If Zippy and Ming are present they prefer treats and attention.

Do I really need a pad under my rug?

Yes, rug pads are very important. Rug padding is intended to hold your rug securely in place whether on hard or soft surfaces. This prevents the rug from shifting position or slipping, which could be dangerous. Over time, shifting can cause stress and break the stitching on the rugs’ backing, Also, it can cause excessive wear and rug stretching. The good news is that the rug pads actually increase the life of your rug and make them safer and more comfortable for family or friends. Not every pad is for every rug. We will sell you the right pad for the type of rug that you have. I always tell people that a rug without a pad is like wearing shoes without stockings. A good pad pays for itself immediately. It is one of the best investments you can make for your rug’s protection and longevity. Consider it inexpensive insurance.

Do you carry insurance on my rugs?

Yes we do carry insurance on your rug. It is costly, but a necessary part of doing business and is also for your protection.

Can you pick up and deliver my rugs?

Yes we can. We can pick your rug(s) between 8:00 (earlier if requested) and 4:00 Monday thru Friday. We will show up at the scheduled time, pick up your rug, walk it outside and bring it to our cleansing facility for a deep cleansing. Your rugs will be ready for delivery within 7 to 10 days. If requested, we can give you faster service. For an additional charge, we can roll up and relay your rugs for you.

Can I save money by bringing in the rugs to Nick’s myself?

Yes you can. If you bring your rugs to our cleansing facility and pick them up when they are done, you can save 30% on the price you would pay to have them picked up and delivered. All you have to do is drive in. We will remove the rugs from your vehicle and place them back in your vehicle when you return for them.

What can I do at home to prolong the life of my rugs and carpets?

1. Vaccum them frequently (the more the better) Dirt that is left in your rug or carpet is abrasive and will act like sandpaper wearing down the fibers.
   
   
2. To insure even wear, rotate your rug at least once a year. Depending on the traffic, the timing of the rotation should vary from 6 months to 2 years.
   
   
3. Move furniture slightly every 6 months or so to prevent ugly indentations that can end up being permanent.
   
   
4. If you have a plant on your rug or carpet, always keep a dish under the plant to prevent moisture from permanently staining  and causing mildew which can lead to dry rot. Dry rot will damage the foundation of the rug. Be careful, because this happens more frequently than you may think.
   
   
5. Make sure you have a pad under your rug and that it is the right type of pad for the rug and for the area it is laying in.
   
   
6. Clean up spills quickly before they can permanently damage your rug.
   
   
7. If you need to store your rug for an extended period of time, use kraft paper to roll it in. (make sure the rug is completely free of moisture) Then wrap the rug in rolled tyvek. Regular plastic will not let the rug breathe and could do irreversible damage. Don’t leave the rug in a basement or high moisture areas because mildew will occur and dry rot will destroy the foundation. A great place is your dry attic.
   
   
8. Moths and beetles can do extensive damage to your rug. They can eat the pile as well as the foundation. Check the back of your rug regularly for signs of damage.
   
   
9. Try to keep Zippy and Ming out of the rug and carpeted areas, because as good as they are, we all  know that accidents will and can happen.
   
   
10. Call us with any other questions that I may have left out. We are at your service.