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| ..1151
Worcester Road ..Route 9 (Westbound) ..Framingham, MA 01701 |
| ..tel 508-875-8998 |
| ..fax 508-875-8999 |
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| ..email
us: ..floorme@nicksrug.com |
 QUESTIONS WE'RE FREQUENTLY ASKED |
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| Q.
What are your store hours? |
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| A.
We are open Monday thru Friday from 9:00am to 5:00pm, Tuesday till
7:00pm and Saturday from 9:00am to 3:00pm. |
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| Q.
How long has Nick’s Rug Co. been in business? |
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| A.
My Dad started the business 54 years ago in 1953. When he retired
in 1981, I became the new owner of Nick’s Rug Co. |
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| Q.
Is Nick’s Rug Co. owner operated? |
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| A.
Yes, I am at the store every day. I literally live here. Just ask
my wife! |
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| Q.
Do you take credit cards? |
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| A.
Yes, we accept Mastercard, Visa, American Express and Discover Card. |
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| Q.
Besides selling carpet, vinyl tile, laminated floors, hardwood, window
blinds, rug pads, remnants, area rugs and cleaning supplies, what
else does Nick’s Rug Co. do? |
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| A.
We clean Orientals and other area rugs at our cleansing facility.
We clean wall to wall carpet in your home or office. We repair oriental
rugs and sew on new fringes. We bind rugs, make alterations to rugs,
custom cut pads to fit your rugs and do wall to wall carpet repairs
and restretching |
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| Q.
Do you send area rugs out to be cleaned? |
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| A.
No, we clean the rugs ourselves in our own cleansing plant. We are
the place where other cleaners and oriental dealers send their rugs
to. By doing the work ourselves, we have more control with the cleaning
results. If necessary, we will repeat the cleaning up to three times
(at no extra charge) if we feel the rug will turn out better than
it did the first or second cleaning. |
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| Q.
Will I save money if I bring my rugs to your facility myself? |
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| A.
Yes, you will earn a savings of 30% off the price that includes pick
up and delivery. You may also save more money by printing
the coupons in this website. |
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| Q.
When I drop off my rug to Nick’s, how long does it take before they
are ready for me to pick them up? |
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| A.
We will have your rugs ready anywhere from 4 to 6 working days. We
can have them ready faster if you need them sooner. We can have the
rugs dry cleaned in one day for emergency requests, because there
is very little drying time needed. |
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| Q.
If I’m not able to bring my rugs in for cleaning, can Nick’s pick
up and deliver back for me? |
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| A.
Yes, we can pick up and deliver at no extra charge if the rug(s) are
rolled and ready for our driver and you live in our area. If the rug(s)
needs to be rolled and relayed, we charge a modest minimum charge
of $30.00 per roll up and relay visit. The price could be higher for
extreme cases of furniture moving. |
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| Q.
What cleaning method do you use for cleaning wall to wall carpet? |
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| A.
We use the Host Dry Extraction method. In our 54 years of experience,
we have tried all the other methods. I have found that the Host system
is far superior to the other methods and is safe for your carpet unlike
the problems that can occur with steam cleaning your carpet. (click
carpet cleaning and I will show you the advantages of Host Dry
Carpet Cleaning over wet cleaning) |
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| Q.
Where is your flooring and window blind showroom? |
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| A.
It is at the same location as our cleansing plant at |
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| Q.
When I place an order for carpet and flooring, how long does delivery
take? |
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| A.
Much of what we display is in our warehouse in Augusta Maine. Shipments
to us are on Mondays and Wednesdays. The average time can vary from
possibly the next day to one week or 7-14 days if the materials have
to be shipped up from |
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| Q.
Do you charge for estimates? |
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| A.
Unlike some flooring retailers today, Our Estimates Are Free! The only estimates that we charge
for are insurance estimates because of the time we put into them.
These charges are normally reimbursed back to you by your insurance
company. |
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| Q.
Can we take samples home with us and do we need to leave a deposit? |
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| A.
Yes, we encourage you to take samples home to see what they look like
in your own lighting and surroundings. I never take an order from
a customer until they do this. The lighting at my store is always
different from your lighting at your home. We don’t need a deposit
for you to take home our samples. |
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| Q.
Do you have your own carpet installers? |
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A. Yes we do. I am fortunate to have excellent installers. I installed for many years for Nick, my Dad, so I know the installation trade very well. Installation is the most important part of a carpet purchase. If you don’t get the carpet installed properly by experts, the investment that you’ve made may have lost it’s value already. Some consumers put saving a few dollars at a home center ahead of dealing with a reputable company that specializes in flooring and installation. Many of these Home Centers have no idea who your installer will be. I can tell you who is coming to your house. My two house crews have been with me a combined 27 years. I know the character of the person who is going to be in your house and how important these men are for our reputation and for repeat business. Many
of our customers ask for Terry, Jason, Ricardo and Glenn by name
to come back to their house to install their next carpet purchase. |
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| Q.
Are there any times that you are closed for more than one day? |
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| A.
We are a family business and I run my business that way. I believe
that we all need time away from work to stay healthy and happy. We
close the store the week between Christmas and New Years, The first
10 days of July, Memorial Day weekend and Labor Day weekend. |
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| Q.
Why should I do business with Nick’s Rug? |
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| A. I’ll make this answer simple. When my Dad turned over this business to me, he had a tremendous reputation for quality and taking care of his customers. To this day, we still have continued that policy. It’s the greatest feeling when people come in and say they are here because of our reputation and because of the good things that they have heard about us. I love coming to work and the feeling the pride that goes with striving to keep the reputation that my Dad achieved and seeing satisfied customers, most of whom I know by their first names. |
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We
Gladly Accept
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An Outstanding Member Of
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Proud
Recipient Of The Framingham Tab's
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Valued
Member Of
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©Nicks
Rug Company, Inc. All rights reserved. Registered trademarks remain
the property of their respective owners.
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Designed
by
Muscida Corporation, Inc. PO
Box 2494 / Framingham, MA / tel. 508.788.0101 / fax 508.788.0170
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