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Flooring
MetroWest, Boston, Massachusetts, Rhode Island, New Hampshire
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| ..1151
Worcester Road ..Route 9 (Westbound) ..Framingham, MA 01701 |
| ..tel 508-875-8998 |
| ..fax 508-875-8999 |
| ..email
us: ..floorme@nicksrug.com |
 QUESTIONS WE'RE FREQUENTLY ASKED |
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| Q.
What are your store hours? |
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| A.
We are open Monday from 8:00am to 6:00pm, Tuesday thru Friday 9:00am
to 5:00pm and Saturday from 8:00am to 2:00pm. |
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| Q.
How long has Nick’s Rug Co. been in business? |
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| A.
My Dad started the business 54 years ago in 1953. When he retired in 1981,
I became the new owner of Nick’s Rug Co. |
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| Q.
Is Nick’s Rug Co. owner operated? |
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| A.
Yes, I am at the store every day. I literally live here. Just ask my wife! |
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| Q.
Do you take credit cards? |
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| A.
Yes, we accept Mastercard, Visa, American Express and Discover Card. |
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| Q.
Besides selling carpet, vinyl tile, laminated floors, window blinds,
rug pads, remnants, area rugs and cleaning supplies, what else does
Nick’s Rug Co. do? |
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| A.
We clean Orientals and other area rugs at our cleansing facility. We clean
wall to wall carpet in your home or office. We repair oriental rugs and
sew on new fringes. We bind rugs, make alterations to rugs, custom cut
pads to fit your rugs and do wall to wall carpet repairs and restretching |
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| Q.
Do you send area rugs out to be cleaned? |
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| A.
No, we clean the rugs ourselves in our own cleansing plant. We are the
place where other cleaners and oriental dealers send their rugs to. By
doing the work ourselves, we have more control with the cleaning results.
If necessary, we will repeat the cleaning up to three times (at no extra
charge) if we feel the rug will turn out better than it did the first
or second cleaning. |
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| Q.
Will I save money if I bring my rugs to your facility myself? |
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| A.
Yes, you will earn a savings of 30% off the price that includes pick up
and delivery. You may also save more money by printing
the coupons in this website. |
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| Q.
When I drop off my rug to Nick’s, how long does it take before they are
ready for me to pick them up? |
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| A.
We will have your rugs ready anywhere from 4 to 6 working days. We can
have them ready faster if you need them sooner. We can have the rugs dry
cleaned in one day for emergency requests, because there is very little
drying time needed. |
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| Q.
If I’m not able to bring my rugs in for cleaning, can Nick’s pick up and
deliver back for me? |
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| A.
Yes, we can pick up and deliver at no extra charge if the rug(s) are rolled
and ready for our driver and you live in our area. If the rug(s) needs
to be rolled and relayed, we charge a modest minimum charge of $30.00
per roll up and relay visit. The price could be higher for extreme cases
of furniture moving. |
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| Q.
What cleaning method do you use for cleaning wall to wall carpet? |
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| A.
We use the Host Dry Extraction method. In our 54 years of experience,
we have tried all the other methods. I have found that the Host system
is far superior to the other methods and is safe for your carpet unlike
the problems that can occur with steam cleaning your carpet. (click
carpet cleaning and I will show you the advantages of Host Dry Carpet
Cleaning over wet cleaning) |
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| Q.
Where is your flooring and window blind showroom? |
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| A.
It is at the same location as our cleansing plant at |
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| Q.
When I place an order for carpet and flooring, how long does delivery
take? |
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| A.
Much of what we display is in our warehouse in Augusta Maine. Shipments
to us are on Mondays and Wednesdays. The average time can vary from possibly
the next day to one week or 7-14 days if the materials have to be shipped
up from |
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| Q.
Do you charge for estimates? |
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| A.
Unlike some flooring retailers today, Our Estimates Are Free! The only estimates that we charge
for are insurance estimates because of the time we put into them. These
charges are normally reimbursed back to you by your insurance company. |
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| Q.
Can we take samples home with us and do we need to leave a deposit? |
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| A.
Yes, we encourage you to take samples home to see what they look like
in your own lighting and surroundings. I never take an order from a customer
until they do this. The lighting at my store is always different from
your lighting at your home. We don’t need a deposit for you to take home
our samples. |
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| Q.
Do you have your own carpet installers? |
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A. Yes we do. I am fortunate to have excellent installers. I installed for many years for Nick, my Dad, so I know the installation trade very well. Installation is the most important part of a carpet purchase. If you don’t get the carpet installed properly by experts, the investment that you’ve made may have lost it’s value already. Some consumers put saving a few dollars at a home center ahead of dealing with a reputable company that specializes in flooring and installation. Many of these Home Centers have no idea who your installer will be. I can tell you who is coming to your house. My two house crews have been with me a combined 27 years. I know the character of the person who is going to be in your house and how important these men are for our reputation and for repeat business. Many
of our customers ask for Terry, Jason, Ricardo and Glenn by name to
come back to their house to install their next carpet purchase. |
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| Q.
Are there any times that you are closed for more than one day? |
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| A.
We are a family business and I run my business that way. I believe that
we all need time away from work to stay healthy and happy. We close the
store the week between Christmas and New Years, The first 10 days of July,
Memorial Day weekend and Labor Day weekend. |
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| Q.
Why should I do business with Nick’s Rug? |
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| A. I’ll make this answer simple. When my Dad turned over this business to me, he had a tremendous reputation for quality and taking care of his customers. To this day, we still have continued that policy. It’s the greatest feeling when people come in and say they are here because of our reputation and because of the good things that they have heard about us. I love coming to work and the feeling the pride that goes with striving to keep the reputation that my Dad achieved and seeing satisfied customers, most of whom I know by their first names. |
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We
Gladly Accept
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An Outstanding Member Of
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Proud
Recipient Of The Framingham Tab's
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Valued
Member Of
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©2008
Nicks Rug Company, Inc. All rights reserved. Registered trademarks
remain the property of their respective owners.
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Designed
by
Muscida
PO
Box 2494 / Framingham, MA
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